Accelerate your
digital roadmap
with razor-sharp
focus

contact us

Accelerate your digital roadmap with razor-sharp focus

contact us

From disconnect to delight – A Digital Accelerator

As a consumer you already expect a flawless digital experience while shopping or homebanking. Yet, most companies are disconnected with their customers when it comes to digital customer experience. The pressure on your organization to become more digital in order to truly connect your channels and tools with your customers and employees is on.

 

Our Digital Accelerator is the first step in evolving from disconnected to customer delight.

A digital accelerator with surgical precision

In order to help companies pinpoint where digital can actually contribute and impact their goals, we designed an accelerator pack. By starting from the customer’s key moments of truth, we scan the digital value delivery, from the touchpoint over the system and tools all the way down to the teams catering to the actual interaction. In that way, we can target where digital is underperforming and where we might contribute.

01
Challenging times require fast-paced action

Immediate prioritisation and alignment with in-the-moment-business-needs have never been more important. So we need to throw overboard three-year roadmaps, scan fast and act fast.

02
Digital is more than a store front

A lot of companies are unlocking new client-facing digital features. However, that new feature and channel will impact operations. In order to actually accelerate on the back of these new features, customer touch points, systems and operations need to be aligned.

03
An all-round-A-team can truly accelerate the business

Digital in itself has become a multi-discipline practice, requiring strategic, design, creative and technological skill. Too often these disciplines are not organised for synergy and thus lack fast-paced action. A company can benefit greatly from a SWAT team of digital experts to unlock the potential digital holds.

From disconnect to delight – A Digital Accelerator

As a consumer you already expect a flawless digital experience while shopping or homebanking. Yet, most companies are disconnected with their customers when it comes to digital customer experience. The pressure on your organization to become more digital in order to truly connect your channels and tools with your customers and employees is on.

 

Our Digital Accelerator is the first step in evolving from disconnected to customer delight.

A digital accelerator with surgical precision

In order to help companies pinpoint where digital can actually contribute and impact their goals, we designed an accelerator pack. By starting from the customer’s key moments of truth, we scan the digital value delivery, from the touchpoint over the system and tools all the way down to the teams catering to the actual interaction. In that way, we can target where digital is underperforming and where we might contribute.

01
Challenging times require fast-paced action

Immediate prioritisation and alignment with in-the-moment-business-needs have never been more important. So we need to throw overboard three-year roadmaps, scan fast and act fast.

02
Digital is more than a store front

A lot of companies are unlocking new client-facing digital features. However, that new feature and channel will impact operations. In order to actually accelerate on the back of these new features, customer touch points, systems and operations need to be aligned.

03
An all-round-A-team can truly accelerate the business

Digital in itself has become a multi-discipline practice, requiring strategic, design, creative and technological skill. Too often these disciplines are not organised for synergy and thus lack fast-paced action. A company can benefit greatly from a SWAT team of digital experts to unlock the potential digital holds.

“You need to align your processes with the customer needs and in order to do so, you need exactly the right data to offer the right product/service at the right time to the right customer.”

Annick van Overstraeten
CEO Le Pain Quotidien

annick-lpq
“You need to align your processes with the customer needs and in order to do so, you need exactly the right data to offer the right product/service  at the right time to the right customer.”

Annick van Overstraeten
CEO Le Pain Quotidien

annick-lpq

Accelerate your digital roadmap with razor-sharp focus

We do not want to change your entire digital landscape but will identify your sweet spots for digitalization that will deliver the best ROI and define a solution for you most pressing customer problem that can be implemented in a sustainable way. True digital accelerators.

In a matter of weeks, you will have:

→ 3 tangible digital accelerators identified

→ A clear business case stating the ROI

→ A roadmap how to install the changes.

Accelerate your digital roadmap with razor-sharp focus

We do not want to change your entire digital landscape but will identify your sweet spots for digitalization that will deliver the best ROI and define a solution for you most pressing customer problem that can be implemented in a sustainable way. True digital accelerators.

 

In a matter of weeks, you will have:

→ 3 tangible digital accelerators identified

→ A clear business case stating the ROI

→ A roadmap how to install the changes.

More info

Watch how it works

Want to talk?

Contact Nick Dieltiens, partner at Nova Reperta.

nick.dieltiens@novareperta.com

Want to talk?

Contact Nick Dieltiens, partner at Nova Reperta.

nick.dieltiens@novareperta.com

Nova Reperta and November Five

Our partnership with November Five brings together subject matter experts from a range of diverse fields such as customer experience, system landscape design, operational design, and performance measurement and governance. We can also leverage years of combined experience in various industries such as telco & media, finance, automotive, insurance and others.

In bringing experienced, pragmatic, hands-on experts to the table, we believe we can help you unlock the potential digital holds.

And so we built the digital accelerator together, seamlessly combining the expertise to accelerate you.

Proof of the value of our partnership

Rolling out e-comm at record speed

We rolled out a new e-commerce platform to +30 stores and built new e-comm capabilities within a time frame of four weeks.

Building an actionable, holistic roadmap

Based on a sound operational scan and deep insights into the company’s ambitions, we designed a roadmap for the future IT landscape at DELA.

Turning IT into an enabler for business success

We built a new IT governance model that would bring business and IT closer together, allowing IT to become an enabler for business success.

Contact us

Contact Nick Dieltiens, partner at Nova Reperta or Justin Mol, Director of Client Partnerships at November Five, to explore how this digital accelerator can help you identify and address your digital challenges.

justin@novemberfive.co

nick.dieltiens@novareperta.com

For more information on November Five – visit their website.

Contact us

Contact Nick Dieltiens, partner at Nova Reperta or Justin Mol, Director of Client Partnerships at November Five, to explore how this digital accelerator can help you identify and address your digital challenges.

justin@novemberfive.co

nick.dieltiens@novareperta.com

 

For more information on November Five – visit their website.